Your Invoices
Where to Find Your Invoices
Log in to the member portal and go to Billing. You'll see all invoices for your bookings, memberships, and day passes.
What Each Invoice Shows
- Workspace name and address
- Your name (and company name if booked as a company)
- What you're being charged for and the dates it covers
- Any discounts applied
- Tax (if applicable)
- Total amount and payment status
Invoice Statuses
| Status | What it means |
|---|---|
| Unpaid | Issued but not yet paid |
| Paid | Payment confirmed |
| Partially Paid | Some payment received, balance still due |
| Cancelled | Void — nothing owed |
Downloading an Invoice
From Billing, click on any invoice and look for the Download button. This saves a PDF you can keep or share with your finance team.
Your First Membership Invoice
If your workspace bills on a fixed day each month and you joined mid-month, your first invoice covers only the days from when you joined to the next billing date.
Example:
- Plan: €300/month, billing day: 1st
- Joined: 20th January → first invoice ~€116 (12 days)
- From February: €300 on the 1st each month
The invoice clearly shows the date range it covers.
Refunds and Credit Notes
If your workspace issues a refund, a credit note appears in Billing showing the amount and which invoice it relates to. For card payments, the money returns to your card within 5–10 business days.
Common Questions
I didn't receive my invoice by email. Check your spam folder. All invoices are always available in Billing regardless of email delivery.
I need an invoice with my company's VAT number. Save your company VAT number in your profile before booking. If an invoice has already been issued without it, contact your workspace operator.
Why is my first invoice a different amount than my monthly plan? It's prorated — covering only the days from when you joined to the next billing date. See your invoice for the exact date range.