Getting Support
Open a Support Ticket
If you have a question, issue, or request, you can submit a support ticket through the member portal:
- Log in to your member portal
- Go to Support
- Click Open Ticket
- Fill in:
- Subject — a short summary (e.g., "Wi-Fi not working in Meeting Room B")
- Description — describe the issue or request with as much helpful detail as possible
- Priority — select the urgency level
- Location — if the operator has multiple locations, choose where the issue occurred
- Submit the ticket
Your workspace team will be notified immediately.
Tracking Your Requests
Check the status of your requests at any time from the Support section of the portal.
| Status | What it means |
|---|---|
| Open | Received, not yet actioned |
| In Progress | Your workspace team is working on it |
| Resolved | The issue has been handled |
| Closed | No further action needed |
What Happens Next
Your workspace team can add comments and update the status as they work through it. You may be contacted directly by email or phone depending on the nature of your request.
Tips for Faster Resolution
- Be specific — mention the resource, the time it happened, and any error messages you saw
- For urgent issues (e.g., can't access the building), call or visit reception directly rather than waiting for a ticket response
Common Questions
Can I submit a request without logging in? No — you need to be logged in to use the support portal. If you can't log in, contact your workspace directly by phone or email.
What if my issue is urgent?
When submitting a ticket, set the Priority to reflect the urgency of the issue. High-priority requests are handled as quickly as possible. For critical situations (e.g., safety or access issues), it’s recommended to also reach out directly by phone or in person.
How long does it take to get a response? Response times vary by workspace. Most teams aim to reply within the same business day for normal requests, and faster for urgent ones.